Phone: (845) 284-2130
Fax: (866) 741-0182
Upon purchase, our customers assume all liability in the handling, use or misuse, of any and all items and may not hold Act One Costumes, it's owners, or any of it's employees, liable for any reason.
Any and all merchandise sold by us is not considered to be flame retardant unless specified as such.
All fabrics sold by us are made for theatrical purposes and are not necessarily durable enough for normal street wear unless specified as such. We do not guarantee the wash or wear ability of any costume.
Colors can vary from the pictures on the website.
THE FOLLOWING ITEMS CANNOT BE RETURNED FOR ANY REASON:
SPECIAL ORDERS, SHOES and BOOTS, WIGS, HATS, MAKE-UP, BEARDS, MUSTACHES, SIDEBURNS, SOCKS, STOCKINGS OR TIGHTS.
There is no restocking fee on returned items. Any and all shipping fees are non-refundable.
If an item is shipped in error, or is found to be defective, we will replace or refund the item. The customer would be allowed a full refund with no restocking fees.
No item can be returned without prior authorization. Please contact us and we will issue an Authorization Code. This code must be displayed prominently on the package being returned.
RETURNS MUST BE POSTMARKED WITHIN 3 DAYS FROM THE DATE OF RECEIPT.
(This date is determined by the postmark or UPS tracking information.)
UNAUTHORIZED RETURNS WILL BE REFUSED AND RETURNED AT THE CUSTOMERS EXPENSE
Upon the shipping of a order, Act One Costumes is not responsible for any scheduling delays affecting the delivery of the package.
Returns can be shipped to the following address:
Act One Costumes
3 James Drive
Putnam Valley, NY 10579